In Web & Mobile Design
What is Offboarding?
Offboarding is a guided experience for closing accounts, canceling subscriptions, or stepping away from a feature.
When to use Offboarding?
- To provide clarity, data export, and reversible options
- To collect reasons and reduce unintended churnWhen not to use Offboarding? - As dark patterns that obstruct user intentWhat is the anatomy of Offboarding?
- Clear consequences and timelines
- Data retention and export options
- Confirmation, recovery window, and follow‑up states